Payment and Delivery
How long will it take to deliver my order?
Please view our shipping information here
What is your returns policy?
Please view our returns policy here
When trying to pay i get an error ref ((10505)) saying the transaction cannot be processed, what does this mean?
Error 10505 means:
10505 - Gateway Decline - This transaction cannot be processed - The transaction was refused because the AVS response returned the value of N, and the merchant account is not able to accept such transactions.
Our system not being able to validate the address you have entered on the order against that registered on the card.
Please ensure the invoice/billing address you are entering matches to where the card is registered to.
When trying to pay i get an error ref ((15005)) saying the transaction cannot be processed, what does this mean?
Error 15005 means:
15005 - Processor Decline - This transaction cannot be processed - The transaction was declined by the issuing bank
Please contact your bank to see why the transaction is being declined or maybe try another card?
Do you ship worldwide?
We are holding a tournament / gala can you attend?
Please send us any details you have on any tournaments and galas and we or one of our agents will en-deavour to be there
Do you have a retail shop in Whitstable I can visit?
No, we are an online shop only, which keeps our overheads down, so we can offer our customers the best price possible