HOW DO I PLACE MY ORDER?
1. ORDER SIZES REQUIRED AND SEND US YOUR DESIGN
Please use the ADD TO CART button above to add the quantities/sizes required and complete the checkout process.
Then, please download your preferred template below and draw your design on it.
This will help you visualise it and will help us stay true to your idea.
Send your completed designs to email@example.com
NB: If you do not have the facility to upload your design so it can be emailed please contact us for a postal address at firstname.lastname@example.org
2. PRESENTING YOUR DESIGN
We will send you the final artwork of your design, for you to approve.
Once approved the production process will begin.
3. YOUR ITEMS START TO TAKE SHAPE
Manufacturing of your design
4. YOUR IDEA IN YOUR HANDS
Delivery of of your order will be 3 to 5 weeks
(Please contact us if you have an urgent deadline, as we will most likely be able to re-prioritise work)
NO SETUP COSTS - NO HIDDEN FEES
CUSTOM KIT IS NOT RETURNABLE
SIZES - XXXS TO XXXL
** If you are unfamiliar with SHOALO sizing and you are in doubt, it is advised that you go for the larger size **
** PLEASE NOTE - If your order contains both "made to order" and "instock" products, we will not despatch your order until all products are ready to be shipped (if you require part shipments, please contact us as this is an option if extra postage is paid) **
DELIVERY for GIFT CARDS - Immediately via Email
Custom designed / team kit cannot be returned/refunded unless faulty.
Catalogue / Collection Products
We do not offer exchanges, if you would like another size please return the unused item for a refund and place a new order for the new size.
If you need to return a catalogue / collection product to us, please notify us within 7 days and a returns reference will be issued - goods must be returned within 14 days of receipt of the order.
It's important that any catalogue / collection products returned to us are returned in a re-saleable condition, this means that you have kept all original packaging and labels, and that the product is unused.
We would recommend that you return your products(s) via registered post (please note: you will need to pay for delivery which is non-refundable, unless faulty).
All successfully returned items will be credited to the original payment method used to originally purchase the product(s).
The original shipping / delivery charges will not be refunded (unless products are faulty).
Size Chart Page